Job Summary: As a key member of our Bakery and Coffee Shop
Departments, this position is responsible for sales generation,
product preparation, food safety, quality control, work safety, and
merchandising. This position also is responsible for providing
customers with excellent customer service while preparing and
serving high-quality drinks and educating and assisting with
specialty bakery orders and standard items.
Specific Job Duties:
Responsibilities will include, but are not limited to, the
Provides outstanding customer service and readily communicates
product information to increase sales and best service
Works to meet sales goals through customer education on products
Maintains high-quality standards in product presentation.
Achieves standards for merchandising, stocking, rotating, and
storing all products.
Readily participates in product promotions and focuses.
Adheres to food temperature requirements, including hot and cold
holding specifications. Promptly discards any products that do not
meet HACCP and Department of Health standards, or appear less than
presentable under Metropolitan Market’s quality expectations.
Adheres to standards of cleanliness, and performs cleaning tasks
Follows all policies and procedures.
Adheres to cash handling procedures and cash register
Follows inventory and loss prevention guidelines.
Works efficiently and does not expend products or resources
Participates in quarterly physical inventories and practices
Prevents internal and external loss.
Demonstrates dependability and flexibility
Performs other duties as assigned by the Bakery Manager and/or
Store Director team.
Works to create customer loyalty through individualized
Offers customers opportunities to interact with products.
Works to satisfy every customer; meets challenges with a can-do
Thanks customers and invites them back.
Follows company expectations with regard to attendance,
communication, professionalism and dress guidelines/grooming
Skills Required / Qualifications:
Candidates will be selected from applicants having the best
combination of the following qualifications:
Minimum one year experience preparing coffee drinks in a high
volume coffee shop preferred.
Minimum one year Bakery industry related experience
Exceptional customer service skills required.
Proven cash handling skills preferred.
Proven ability to work effectively with diverse groups of
Able to work flexible shifts, including evenings, weekends and
Exemplary attendance record.
Proven experience multi-tasking and completing projects with
conflicting deadlines on time.
Demonstrates a high-level of self-motivation; takes initiative;
Proven ability to follow directions and apply feedback.
Strong time management and organizational skills; demonstrates
attention to detail.
Proven ability to positively affect sales generation.
Able to lift and carry 30 pounds.
Ability to prioritize multiple tasks simultaneously and produce
quality output while working within deadlines a must. Sense of
urgency required. Excellent time management and organizational
Possesses adequate knowledge of food safety and HACCP/Department
of Health guidelines.
Possesses product information with a proven history of using
knowledge to best service customers. Demonstrates comprehensive
knowledge and understanding of food and coffee, including
ingredients, applications, pronunciations, and culinary skills.
Possesses a genuine passion for food.
Proven success as a team member; demonstrated ability to work
well with diverse groups of people.
Strong interpersonal and oral communication skills required.
Demonstrates an interest in learning; possesses a strong
interest in food and related products.
Proven ability to interact and perform all job responsibilities
with professionalism and confidentiality.
Equal Employment Opportunity (EEO): It is the policy of
Metropolitan Market, LLC that all employees and applicants be
afforded equal opportunities in employment without regard to race,
color, sex (including gender identity and gender stereotypes),
national origin, religion, disability, or retaliation for engaging
in an EEO protected activity. The Company prohibits discrimination
or harassment based on any of these categories, as well as on age,
genetic information, sexual orientation, marital status, status as
a parent, military service, or any other bases protected under
applicable local, state, or federal law.