Job Summary: As a key leader of our Bakery and Coffee Shop
Departments, this position is responsible for assisting the
Bakery/Coffee Shop Manager and Bakery/Coffee Shop Assistant Manager
with product management, food safety, quality control,
merchandising, sales generation, labor and general expense control,
personnel development, and customer service. This position is also
responsible for the education of team members and customers in the
areas of product selection, recipe ideas, and meal solutions.
Specific Job Duties:
Responsibilities will include, but are not limited to, the
Maintains high-quality standards in product management and
Plans and executes Bakery and Coffee Shop Department
merchandising and displays.
Assists in the ordering of all products for the Bakery and
Coffee Shop Departments; maintains product inventory at a level
that promotes effective sales merchandising and maximizes sales
Works in partnership with the Bakery/Coffee Shop Assistant
Manager to determine order quantities and verify cost of goods;
assumes primary responsibility for store-level vendor
Assists the Bakery/Coffee Shop Assistant Manager with achieving
the lowest cost of goods for the highest quality products; assesses
product quality and provides timely feedback; keeps Food Service
Director informed of vendor price changes on approved products.
Adheres to food temperature requirements, including hot and cold
holding specifications. Promptly discards any products that do not
meet HACCP and Department of Health standards, or appear less than
presentable under Metropolitan Market’s quality expectations.
Provides outstanding customer service and readily communicates
product information to increase sales and meet revenue goals.
Leads by example, and provides employees with clear expectations
and timely feedback.
Assists with quarterly physical inventories and practices
Prevents internal and external loss.
Successfully performs all duties of a Journeyman Bakery
Demonstrates dependability and flexibility; meets attendance
Performs other duties as assigned by the Store Director
Skills Required / Qualifications:
Candidates will be selected from applicants having the best
combination of the following qualifications:
Minimum two years barista and bakery experience preferred.
Must possess a minimum of two years of customer service
Ability to prioritize multiple tasks simultaneously and produce
quality output while working within deadlines a must. Sense of
urgency required. Excellent time management and organizational
Demonstrates a high level of self-motivation; takes initiative;
Proven ability to positively affect sales generation and manage
expenses, including labor.
Possesses strong knowledge of food safety and HACCP/Department
of Health guidelines, gross profit, inventory and portion control,
and labor percentages; proven experience working with each.
Possesses effective merchandising and display skills.
Possesses comprehensive product information with a proven
history of using knowledge to train employees and best service
customers. Demonstrates a strong knowledge and understanding of
food, including ingredients, applications, pronunciations, and
culinary skills. Possesses a genuine passion for food.
Effective leadership skills; proven success as a team member.
Ability to effectively delegate and follow-through.
Exceptional customer service skills.
Strong interpersonal and oral communication skills required;
effective written communication skills necessary.
Demonstrates an interest in learning; possesses a strong
interest in food and related products.
Proven ability to interact and perform all job responsibilities
with professionalism and confidentiality essential.
Proven ability to meet attendance requirements, dependable.
Able to lift and carry 35 pounds.
Able to work a flexible schedule, including evenings, weekends,
Equal Employment Opportunity (EEO): It is the policy of
Metropolitan Market, LLC that all employees and applicants be
afforded equal opportunities in employment without regard to race,
color, sex (including gender identity and gender stereotypes),
national origin, religion, disability, or retaliation for engaging
in an EEO protected activity. The Company prohibits discrimination
or harassment based on any of these categories, as well as on age,
genetic information, sexual orientation, marital status, status as
a parent, military service, or any other bases protected under
applicable local, state, or federal law.