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Assistant Store Director-

Company: Metropolitan Market
Location: Sammamish
Posted on: October 12, 2020

Job Description:

Job Summary: As a key-leader of our store, this position is responsible for store operations, product management, merchandising, full profit and loss control, customer service, team recruiting and staffing, and personnel development.

Specific Job Duties:

Responsibilities will include, but are not limited to, the following:


(During times assigned by the Store Director or in the Store Director’s Absence):

Provides leadership for store, departments and all employees, including motivation, counseling, morale, interpersonal conflict resolution, problem solving, communication, sharing of company vision, and implementation of customer service and position-specific training.

Maintains customer relations/service/experience, including store personality, atmosphere, approachability, telephone etiquette, concern resolution, etc.

Maintains all store and department standards, including supervision of all department operations for compliance with company standards; manages daily activities of all department teams.

Maintains all company, store, and department policies and procedures, including those relating to cleanliness, shelf conditions, service standards, food quality and safety, receiving, merchandising, professional image standards and uniform/dress guideline requirements, signage, POS, and bookkeeping accountabilities.

Ensures compliance with all government regulations and union contracts.

In Partnership with the Store Director, provides active leadership in the store between 8 AM and 9 PM on a regular basis, except for periods of personal TAFW and/or seasonal schedule changes authorized by the Vice President, Operations.


(See Position Description Supplements for assigned departments):

Accepts primary responsibility for a group of assigned departments, as determined by the Store Director and the Vice Presidents, Operations.

Monitors department performance against budgets for sales, gross profit, labor, shrink, inventory, etc.; identifies opportunities and solutions; takes action as needed.

Supervises and mentors Department Managers under scope of responsibility; leads efforts for training, development, and effectiveness; identifies and fosters potential talent for key leadership positions within each department; succession plans to proactively address future business needs.

In partnership with Department Managers, assumes responsibility for department staffing, including recruitment, interviewing, hiring decisions, and staffing levels.

Supports the development and implementation of product knowledge and expertise programs required to achieve the service expectations of store team members.

Effectively implements and maintains vendor and item selection, product program, category management, merchandising, and signage initiatives, as communicated by the Company’s Product & Merchandising Group.

Provides effective, timely communication to appropriate members of the Retail Support Center team regarding customer service, product selection, merchandising, technology, equipment, marketing, promotional, community outreach, and employee-related opportunities based upon personal observations and employee and customer input.

Provides and manages communication with all department employees, community, and customers.


Assists the Store Director with the maintenance of physical conditions of all store facilities, including oversight of maintenance contracts.

Assists the Store Director with the responsibility of community relations, including donations and success of participation in community events.

Assists the Store Director with administration functions required for store leadership.

Skills Required / Qualifications:

Candidates will be selected from applicants having the best combination of the following qualifications:

Three to five years of proven experience in a high-volume, customer service driven, retail food environment.

Minimum four years supervisory experience preferred.

Supermarket financial statement understanding; successful experience with profit and loss control.

Proven ability to positively affect sales generation.

Superior customer service skills essential.

Comprehensive knowledge of grocery store operations a must.

Strong leadership skills.

Demonstrates appropriate professional judgment. Effectively assesses situations, information and available resources, taking timely appropriate action.

Proven success as a team leader and member.

Demonstrates a high-level of self-motivation; takes initiative; problem solves.

Possesses comprehensive product information with a proven history of using knowledge to train employees and best service customers.

Proven history of personnel development.

Ability to effectively delegate and follow-through.

Excellent communication skills.

Computer literate with successful experience in word processing and spreadsheets; skills in MS Word and Excel preferred.

Strong time management and organizational skills.

Must be available to work a flexible schedule that includes mornings, days, nights, and weekends to meet needs of the business.

Equal Employment Opportunity (EEO): It is the policy of Metropolitan Market, LLC that all employees and applicants be afforded equal opportunities in employment without regard to race, color, sex (including gender identity and gender stereotypes), national origin, religion, disability, or retaliation for engaging in an EEO protected activity. The Company prohibits discrimination or harassment based on any of these categories, as well as on age, genetic information, sexual orientation, marital status, status as a parent, military service, or any other bases protected under applicable local, state, or federal law.

Keywords: Metropolitan Market, Sammamish , Assistant Store Director-, Other , Sammamish, Washington

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