Job Summary: As a key-leader of our store, this position is
responsible for store operations, product management,
merchandising, full profit and loss control, customer service, team
recruiting and staffing, and personnel development.
Specific Job Duties:
Responsibilities will include, but are not limited to, the
(During times assigned by the Store Director or in the Store
Provides leadership for store, departments and all employees,
including motivation, counseling, morale, interpersonal conflict
resolution, problem solving, communication, sharing of company
vision, and implementation of customer service and
Maintains customer relations/service/experience, including store
personality, atmosphere, approachability, telephone etiquette,
concern resolution, etc.
Maintains all store and department standards, including
supervision of all department operations for compliance with
company standards; manages daily activities of all department
Maintains all company, store, and department policies and
procedures, including those relating to cleanliness, shelf
conditions, service standards, food quality and safety, receiving,
merchandising, professional image standards and uniform/dress
guideline requirements, signage, POS, and bookkeeping
Ensures compliance with all government regulations and union
In Partnership with the Store Director, provides active
leadership in the store between 8 AM and 9 PM on a regular basis,
except for periods of personal TAFW and/or seasonal schedule
changes authorized by the Vice President, Operations.
DEPARTMENT FOCUS RESPONSIBILTIES
(See Position Description Supplements for assigned
Accepts primary responsibility for a group of assigned
departments, as determined by the Store Director and the Vice
Monitors department performance against budgets for sales, gross
profit, labor, shrink, inventory, etc.; identifies opportunities
and solutions; takes action as needed.
Supervises and mentors Department Managers under scope of
responsibility; leads efforts for training, development, and
effectiveness; identifies and fosters potential talent for key
leadership positions within each department; succession plans to
proactively address future business needs.
In partnership with Department Managers, assumes responsibility
for department staffing, including recruitment, interviewing,
hiring decisions, and staffing levels.
Supports the development and implementation of product knowledge
and expertise programs required to achieve the service expectations
of store team members.
Effectively implements and maintains vendor and item selection,
product program, category management, merchandising, and signage
initiatives, as communicated by the Company’s Product &
Provides effective, timely communication to appropriate members
of the Retail Support Center team regarding customer service,
product selection, merchandising, technology, equipment, marketing,
promotional, community outreach, and employee-related opportunities
based upon personal observations and employee and customer
Provides and manages communication with all department
employees, community, and customers.
Assists the Store Director with the maintenance of physical
conditions of all store facilities, including oversight of
Assists the Store Director with the responsibility of community
relations, including donations and success of participation in
Assists the Store Director with administration functions
required for store leadership.
Skills Required / Qualifications:
Candidates will be selected from applicants having the best
combination of the following qualifications:
Three to five years of proven experience in a high-volume,
customer service driven, retail food environment.
Minimum four years supervisory experience preferred.
Supermarket financial statement understanding; successful
experience with profit and loss control.
Proven ability to positively affect sales generation.
Superior customer service skills essential.
Comprehensive knowledge of grocery store operations a must.
Strong leadership skills.
Demonstrates appropriate professional judgment. Effectively
assesses situations, information and available resources, taking
timely appropriate action.
Proven success as a team leader and member.
Demonstrates a high-level of self-motivation; takes initiative;
Possesses comprehensive product information with a proven
history of using knowledge to train employees and best service
Proven history of personnel development.
Ability to effectively delegate and follow-through.
Excellent communication skills.
Computer literate with successful experience in word processing
and spreadsheets; skills in MS Word and Excel preferred.
Strong time management and organizational skills.
Must be available to work a flexible schedule that includes
mornings, days, nights, and weekends to meet needs of the
Equal Employment Opportunity (EEO): It is the policy of
Metropolitan Market, LLC that all employees and applicants be
afforded equal opportunities in employment without regard to race,
color, sex (including gender identity and gender stereotypes),
national origin, religion, disability, or retaliation for engaging
in an EEO protected activity. The Company prohibits discrimination
or harassment based on any of these categories, as well as on age,
genetic information, sexual orientation, marital status, status as
a parent, military service, or any other bases protected under
applicable local, state, or federal law.