Service Manager

Company: Critter Control Operations, Inc.
Location: Seattle
Posted on: May 8, 2024

Job Description:

The District Service Manager is responsible for leading the recurring service team and assisting in recruiting, training, and development of technicians within their district. As a District Service Manager, you will direct the service, routing and scheduling functions of your district to provide quality service to customers and achieve district performance objectives. District Service Managers are responsible for the overall direction, coordination, and evaluation of the recurring services operation and customer experience.

Your Daily Duties

- - Conduct on-going training in customer service skills, technical and safety policies,

- - Evaluate quality of service provided to customers, develop procedures to minimize customer complaints, increase customer retention

- - Ensure compliance with DOT and fleet maintenance.

- - Assist territories that have employees on vacation or terminated

- - M&S management for District chemical orders, wildlife control supplies, etc.

- - Route management to ensure completions and allowance reduction and optimize routing and scheduling

- - AR management in partnership with the District Manager

- - Weekly technician ride-alongs and ongoing training

- - Become an employee handbook expert

- - Stabilize revenue and production after employee loss or during employee vacation

- - Maintain licensure for employees within district and assist with renewals ensuring state compliance

You W

Keywords: Critter Control Operations, Inc., Sammamish , Service Manager, Executive , Seattle, Washington