IT Support Specialist- FS Poly with Security Clearance

Company: Dunhill Professional Search
Location: Redmond
Posted on: May 3, 2024

Job Description:

Job Details This position is to support Microsoft and Client! Active Clearance required : TS/SCI w/ Full scopeThere are currently multiple shifts (Day, swing, night) and levels avaialble! (IT Support I and II)Serve as a part of the incident management team in a 24X7 Microsoft Azure environmentCandidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availabilityCandidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issuesDuties and Responsibilities--- Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.--- Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.--- Reviews system logs to identify and mitigate system issues.--- Leverage knowledge base to help troubleshoot, identify and resolve systems issues.--- Update knowledge base troubleshooting guides and lessons learned as required.--- Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.--- Document system issues resulting in system outages and coordinate change though change management process.--- Support collaboration across operations, development teams and external partners.--- Support "tiger team" calls to streamline knowledge sharing and timely resolution of system issues.--- Monitor solution performance according to client specification and SLAs, escalate as needed.--- Other supporting duties, as directed.--- Willingness to work overtime and varying hours as requiredMinimum Qualifications--- BS in Computer Science or other technical discipline is preferred.--- 1+ years of operations experience providing application infrastructure support; 1 year performing system administrator support Clearance Requirement--- TS/SCI with Full Scope Poly required.
Other Job Specific Skills--- Experience with system administration support tools such as Windows/Linux--- Experience supporting a 24x7 cloud based environment.--- Strong interpersonal skills--- Strong oral and written communication skills--- Experience in supporting Cloud based environment and tools such as Azure/AWS--- Experience analyzing, troubleshooting, and providing solutions for technical issues--- Ability to problem solve and collaborate with team members--- Strong organizational and multi-tasking skills--- Strong in technical communications with both technical and non-technical peers--- Able to maintain professionalism under pressure--- Strong customer focus #CJPOST

Keywords: Dunhill Professional Search, Sammamish , IT Support Specialist- FS Poly with Security Clearance, Other , Redmond, Washington